Patient Satisfaction

Press Ganey – Emergency Department

Rating on a scale of 1-100 for the Emergency Department.

Mammoth_Hospital
95.7%

California_Average
87.2%

National_Average
87.6%

Press Ganey – Inpatient

Rating on a scale of 1-100 for the inpatient unit.

Mammoth_Hospital
93.4%

California_Average
87.4%

National_Average
86.71%

Press Ganey – Surgical Department

Rating on a scale of 1-100 for the Surgical Department.

Mammoth_Hospital
97.2%

California_Average
94.5%

National_Average
95.5%

HCAHPS – Rate Hospital 9-10

Percentage of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

Mammoth_Hospital
82%

California_Average
70%

National_Average
73%

HCAHPS – Recommend Hospital

Percentage of patients who reported YES, they would definitely recommend the hospital.

Mammoth_Hospital
87%

California_Average
70%

National_Average
72%

Why is this important?

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience. The HCAHPS results posted on Hospital Compare allow consumers to make fair and objective comparisons between hospitals, and of individual hospitals to state and national benchmarks. Press Ganey is a voluntary survey of patient’s experiences within the healthcare system.

Press Ganey data 3/1/2020 – 5/31/2020

HCAHPS data from Hospital Compare website accessed 6/18/2020