Patient Satisfaction

Press Ganey – Emergency Department

Rating on a scale of 1-100 for the Emergency Department

Mammoth_Hospital
95.7%

California_Average
84.5%

National_Average
87.8%

Press Ganey – Inpatient

Rating on a scale of 1-100 for the inpatient unit

Mammoth_Hospital
93.6%

California_Average
85.6%

National_Average
88.2%

(A higher percentage is better)

Press Ganey – Surgical Department

Rating on a scale of 1-100 for the Surgical Department

Mammoth_Hospital
92.4%

California_Average
91.7%

National_Average
93.6%

(A higher percentage is better)

HCAHPS – Rate Hospital 9-10

Percentage of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

Mammoth_Hospital
80%

California_Average
68%

National_Average
71%

(A higher percentage is better)

HCAHPS – Recommend Hospital

Percentage of patients who reported YES, they would definitely recommend the hospital

Mammoth_Hospital
79%

California_Average
70%

National_Average
71%

Why is this important?

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience. The HCAHPS results posted on Hospital Compare allow consumers to make fair and objective comparisons between hospitals, and of individual hospitals to state and national benchmarks. Press Ganey is a voluntary survey of patient’s experiences within the healthcare system.

Data available from Press Ganey and Hospital Compare, November 2014